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RETURN, EXCHANGES & REFUND POLICY


We proudly stand behind the quality of our products and services and want our customers to be happy. We currently do not accept returns or give refunds, however We handle exchanges on a case-by-case basis, and place customer satisfaction at the center of our policy decisions. please e-mail info@getbouncycurls.com to request an exchange.

Please note, we are only able to Exchanges on items purchased directly through Bouncy Curls. 

 

 

SHIPPING
The address that we ship to is your PAYPAL ADDRESS. Please make sure that the address within your Paypal account is your shipping address. The customer is responsible for ensuring we have the correct address prior to shipping. We always ship to the shipping address supplied at the time of checkout and are not responsible for packages delivered to an incorrect address.

Please make sure your PayPal address is correct before you purchase! Once orders are placed we are unable to change them. Our distribution center will process and ship your order within 2-4 business days of placement.

INTERNATIONAL PURCHASES
All international purchases are final. International orders may be subject to duties and/or taxes, they are the responsibility of the customer upon delivery.  

Thank you so much for your purchase! 
Bouncy Curls Team.

All international purchases are final. International orders may be subject to duties and/or taxes, they are the responsibility of the customer upon delivery.